Job Summary:

The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.


Qualifications:

- Strong organizational skills and attention to detail are essential for success in this role.

- Proficiency in computer systems and software is required.

- Excellent written and verbal communication skills are necessary for effectively engaging with guests.

- A proactive and self-motivated mindset is essential for self-development and growth.

- The ability to work in a fast-paced environment and prioritize multiple tasks is crucial.

- A flexible schedule, including availability on holidays and weekends, is required.


Responsibilities:

- Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests.

- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.

- Coordinate guest transportation, dinner reservations, and other concierge services.

- Respond to phone calls and emails in a professional and timely manner.

- Maintain accurate guest records in the computer system.

- Handle guest complaints and ensure appropriate follow-up and resolution.

- Collaborate with other departments to ensure seamless guest experiences.

- Stay up-to-date with local attractions, events, and services to provide recommendations to guests.