Careers At Village Square Portola Valley Vet Hospital

Los Gatos Dog & Cat Hospital is seeking a part-time Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service, manage a multi-line phone system, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

Schedule:

This is a part-time position with 4-hour shifts scheduled from 2-6pm during the week, and an 8-hour shift every Saturday.

Full-time benefits and compensation**:

• Compensation: $24-26 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance, disability and 401k options
• Employee Assistance Program
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Our break room is well stocked with your favorite treats and drinks

Minimum qualifications and skill set:

• 1+ years of experience in a front desk or client-facing role
• Previous veterinary experience is highly desired

About us:

Los Gatos Dog & Cat Hospital is a full-service veterinary medical facility, located in Los Gatos, CA. We strive to offer excellence in veterinary care and are committed to promoting responsible pet ownership, preventative health care, and to providing educational opportunities for our clients. We are proud to be an accredited member of the American Animal Hospital Association.

*To determine specific pay Company will consider the following factors: the applicant�s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.