Careers At Village Square Portola Valley Vet Hospital

Rowland Veterinary Services is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will:

• Manage appointments and maintain an organized daily schedule
• Assist clients in person and over a multi-line phone system
• Handle high call volume while providing accurate, consistent information
• Process payments and support client check-in and check-out
• Complete patient intake and support exam room flow
• Provide light patient restraint and assist the medical team as needed
• Scribe during appointments and ensure clear communication between clients and clinicians
• Process medication refill requests and respond to common client questions confidently

Our CSRs manage busy surgery drop-off mornings, high call volume throughout the day, and heavy afternoon traffic with multiple clients, calls on hold, and simultaneous check-ins. Comfort working in a dynamic environment and staying organized under pressure is essential.

Schedule: This is a full-time position, with a 4x10 schedule and availability needed Monday-Friday and rotating Saturday shifts.

Full-time benefits and compensation**:

• Compensation: $13 - 15 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of customer service experience is REQUIRED
• Previous veterinary experience is preferred
• Proficiency in the following skills:
  
  • Client service and communication
  • Managing phone lines and high call volume
  • Booking appointments/attention to detail
  • Gentle patient restraint and handling (training provided)
  • Medical scribe duties & interest in learning medical terminology
  • Ability to multitask and prioritize in a fast-paced environment

About Rowland Veterinary Services

Rowland Veterinary Services is a 4-doctor mixed animal practice in New Tazewell, Tennessee, providing compassionate, community-focused care for both small and large animals. Our team offers a wide range of services, including general medicine, dentistry, and soft tissue surgery � plus some orthopedic and farm work.

We�re a close-knit, collaborative group that values teamwork, growth, and trust. Every staff member is encouraged to expand their skills and take ownership of their role. With no on-call or emergency hours, scenic mountain views, and a strong focus on mentorship and development, Rowland Veterinary Services offers the perfect environment to build a rewarding career in veterinary medicine.

*To determine specific pay Company will consider the following factors: the applicant�s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.