Careers At Russell Creek Pet Clinic & Hospital

Intown Animal Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team.

As the face of the hospital, our Client Service Representatives greet visitors with warmth and compassion, helping foster trust in our veterinary team while creating a welcoming and supportive environment for both pets and their owners.

In this role, you will help coordinate and manage the flow of appointments, provide empathetic customer service, and multitask between a multi-line phone system and in-person client interactions. Responsibilities also include processing financial transactions, answering client questions, and providing helpful information about our services and patient care.

This position is ideal for candidates with experience in fast-paced customer service environments who are friendly, outgoing, detail-oriented, and highly organized. Successful candidates enjoy multitasking, working collaboratively with a team, and delivering exceptional service to clients and their pets.

This is a flexible full-time or part-time position with a 4/10 schedule. Availability is needed Monday through Friday from 7:30 AM � 5:00 PM, with staff working four weekday shifts.

Our hospitals are also open the first three Saturdays of each month from 8:00 AM � 12:00 PM at our Morningside location. This position may occasionally require picking up one Saturday shift per month during those hours.

Full-time benefits and compensation**:

• Compensation: $17-22 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set

� 1+ years of veterinary client service experience

� Previous veterinary experience preferred

� Strong communication and organizational skills

� Ability to multitask in a fast-paced environment

� Friendly, professional demeanor with a passion for helping clients and their pets

� Positive attitude and ability to work collaboratively with a team

About Intown Animal Hospital

Intown Animal Hospital is a vibrant small-animal practice with two convenient locations in Midtown and Morningside, proudly serving the heart of Atlanta, Georgia. Our hospitals have built a reputation as trusted destinations for pet owners seeking reliable, compassionate, and high-quality veterinary care.

We are known for our personalized approach, modern facilities, and commitment to exceptional medicine. Our team provides a full range of veterinary services including preventive care, vaccinations, dentistry, surgery, diagnostics, and therapeutic treatments�delivered with the highest level of attention and compassion.

At Intown Animal Hospital, we believe that great veterinary care begins with a collaborative and supportive team environment. We prioritize clear communication, continuity of care, and creating a workplace where both clients and staff feel valued and respected.

If you enjoy working in a fast-paced, team-oriented environment and take pride in providing outstanding service to clients and their pets, we would love to hear from you.

*To determine specific pay Company will consider the following factors: the applicant�s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.