INDUSTRY CLASSIFICATION: MARINE
CONSTRUCTION
TITLE: SERVICE
TECHNICIAN
LOCATION: LIGHTHOUSE
POINT, FL
CORE HOURS: 8:30
a.m. – 5:00 p.m. Monday-Friday:
Flexible hours may be required to meet evening and potential weekend
appointments and events
FUNCTION: SERVICE,
REPAIR, SALES
SALARY: BASE
RATE + COMMISSION. TARGET ANNUAL COMP (NO CAP): $50k-$60k
SALARY CLASSIFICATION: FULL
TIME – NON-EXEMPT – HOURLY + COMMISSION & BONUSES
REPORTS TO: SALES
MANAGER
POSITION SCOPE AND ORGANIZATIONAL IMPACT
A
TDX Service & Repair Technician plays a vital role in enhancing customer
satisfaction and driving company growth through referrals by providing
high-quality service, repair, and small installation work for seawalls, docks,
and boat lifts. This role balances proactive and reactive service calls,
installs for smaller scale projects, and dock accessory sales while incentivizing developing
long-term customer relationships through sales of our annual maintenance plans, obtaining
five-star service ratings, and referring customers to our dedicated sales team
for larger projects.
ESSENTIAL JOB FUNCTIONS
Service & Repair
reactive service calls and small repairs on docks, seawalls, and boat lifts
proactive maintenance to identify issues early and minimize costly future
repairs
and repair basic electrical, mechanical, and structural issues on boat lifts
and docks
small-scale boat lifts and ensure proper operation, safety compliance, and
customer training
Sales & Customer Engagement
representative, building customer trust and long-term loyalty
customers and close sales on the benefits of annual maintenance plan
& close upsell opportunities
during inspection: promote,
and install dock accessories such as fish cleaning stations, bumpers, cleats,
mooring whips, lighting, power pedestals, and dock boxes
referrals to the sales team for large-scale projects such as seawall
replacements, new dock construction, or major lift installations
five-star social platform
ratings and referrals by providing an
exceptional service experience
Payment & Administration:
activities, repairs, and recommendations in our CRM and company reporting for
follow-up and tracking against targets
change orders and payments on-site
Meetings: Actively
participate in weekly service meetings, training, and results review
Requirements
ESSENTIAL
JOB, EDUCATION, AND EXPERIENCE REQUIREMENTS
- Proven track record in sales, preferably
within the marine construction, in-home services, or related industries
- Strong communication and negotiation skills,
with the ability to effectively present solutions and alternatives
- Demonstrated ability to build and maintain
client relationships, and providing outstanding customer service and
follow-through
- Self-motivated, results-driven, goal
oriented, and able to work independently as well as part of a team
- Ability to thrive in a fast-paced
environment and adapt to changing market dynamics
- Active, valid driver’s license, reliable
transportation, and willingness to travel to meet with clients and attend
industry events as required
- Ability to pass examination to comply with
our drug-free workplace policy
- Coachability and willingness to learn and
adapt
- Proficient in basic technology and computer
skills/software, such as Microsoft products (Word, Excel, Outlook, PowerPoint),
Salesforce or equivalent cloud-based CRM systems and services, touch screens,
and DocuSign or equivalent
PREFERRED
EXPERIENCE & CERTIFICATIONS
- Knowledge of marine construction products,
services, and project requirements
- Familiarity with GIS mapping software
- Bilingual (English/Spanish)
EDUCATIONAL
QUALIFICATIONS
- High
school diploma or equivalent
- Associate's degree or higher in Sales,
Business, or related field preferred
Benefits
Benefits
IMMEDIATELY
- Performance and
activity-based bonus opportunities
- Paid
training opportunities, as offered
- 2
designated “Paid Time On” days for company summits, providing company
updates, recognition, individual and team development, etc.
AFTER 6O-DAY INTRODUCTORY
PERIOD
- Health insurance
(4 plan options)
- Dental insurance
- Vision insurance
- Life Insurance
- Additional
available benefits: Accident, hospital indemnity, cancer care, critical care
- Health and
Wellbeing Discount Program
- Paid holidays
- Paid sick time
AFTER 1 YEAR OF SERVICE
- Paid Vacation
- 401(k)
- 401(k) matching