As a full stack engineer, you’ll work on front- and back-end code to produce scalable software solutions. You'll participate in the complete software development life cycle, from conception to deployment. You’ll be part of a talented and experienced team headed by a lead engineer, building software used by thousands of customers and millions of consumers worldwide. Our modern technology stack includes Python, JavaScript, a wide variety of AWS services, and integration with generative AI models.

• Develop, maintain, and execute against a product roadmap for our Service AI products.
• Ideate, and drive data-driven decisions using various inputs Responsible for the planning and execution throughout the product lifecycle, including collecting and prioritizing customer requirements, defining the vision, and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals
• Partner closely with product operations team to ensure proper measurement instrumentation, monitoring, and reporting of product success post launch
• Understand the dynamics and drivers of critical metrics and provide business recommendations accordingly
• Communicate plans and progress to leadership and partner teams
• Establish and refine processes to ensure quality and accuracy in the Service AI products and channels.