Careers At Russell Creek Pet Clinic & Hospital

Midway Animal Hospital is seeking an outgoing Client Service Representative (CSR) to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in our veterinary team and ensuring a welcoming, positive atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multitasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we offer.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multitasking, and committed to contributing to a team-focused environment.

Schedule

• Full-time position
• 4/10 schedule
• Monday�Friday with rotating Saturdays

Full-time benefits and compensation**:

• Compensation: $17- 21 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ of client service experience
• Previous veterinary experience is required
• Proficiency in:
  
  • Answering incoming phone calls, emails, and texts
  • Scheduling appointments accurately and efficiently
  • Processing invoices, payments, and financial transactions
  • Managing multiple priorities in a fast-paced environment
  • Collaborating with the clinical team to balance scheduled appointments, walk-ins, and urgent cases
  • EVet Pulse experience is a plus!

At Midway Animal Hospital, we�re more than a veterinary clinic � we�re a close-knit team that supports one another, shares plenty of laughs, and takes pride in providing outstanding care to pets and their families. If you�re positive, motivated, and love both cats and dogs, you�ll fit right in!

How to Apply: Please click the "apply" link provided on the job posting platform

*To determine specific pay Company will consider the following factors: the applicant�s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.