Peds First Pediatrics

Located in:

Medford, New York 11763

Front Desk Supervisor (Medical Reception Team)

We’re looking for a Front Desk Supervisor to support and guide our Medical Reception team while helping ensure the day-to-day operations of the office run efficiently. This is a hands-on leadership role where you’ll partner closely with the Office Manager and clinical staff, while also staying connected to the front desk.

Why You’ll Love Working With Us:

Competitive Pay – Starting at $27.00 hr (negotiable based on experience).
Comprehensive Benefits – Medical, Dental, Vision, 401K with 4% match, PTO, and more!
Team-Oriented Culture – Work in a welcoming environment where positivity and collaboration thrive.

What You’ll Be Doing

In this role, you’ll balance team leadership with operational support. Day-to-day, you can expect to:

Oversee daily front desk operations and support the Medical Reception team
Train, guide, and serve as a resource for new and existing staff
Manage staff schedules and coordinate with the Office Manager
Ensure clinician schedules are accurate and support patient flow
Monitor performance and provide feedback, coaching, and documentation as needed
Step in to cover front desk responsibilities when needed
Handle patient concerns professionally and support a positive experience
Monitor Phreesia and Athena dashboards, addressing issues as they arise
Assist with prior authorizations when needed
Participate in team and leadership meetings to improve operations
Maintain patient confidentiality and follow HIPAA guidelines

What We’re Looking For

We’re looking for someone who is both operationally strong and people-focused someone who can lead with confidence while staying approachable and supportive.

High School Diploma or equivalent
7+ years of experience as a Medical Receptionist (pediatrics experience a plus!)
At least 1 year of experience leading or supervising office staff
Strong understanding of medical terminology and billing processes
Experience working with EMR systems (Athena and Phreesia are a plus)
Excellent communication, customer service, and problem-solving skills
Highly organized and detail-oriented, with the ability to multitask
Comfortable working in a fast-paced, ever-changing environment
Flexible schedule to support the needs of the office

The Physical Side of the Job:

You’ll be on your feet a lot, moving around and occasionally lifting infants or toddlers.
As with any medical role, you may be exposed to different elements like blood or chemicals.

If you’re ready to bring your skills and passion to a team that truly makes a difference, we’d love to hear from you! Apply today and let’s work together to provide the best care possible.

Compensation Offered:

Hourly - Hourly Plan, 27.00 USD Hourly

The salary/rate provided complies with local regulations and reflects the potential base compensation for this role. Actual salary/rate may vary above or below based on the candidate’s experience, qualifications, and location.

Perks & Benefits – Because You Deserve Them!

We know that taking care of others starts with taking care of you. When you work at least 30 hours per week, here’s what you get:

Health Coverage That Works for You – Medical, dental, and vision plans to keep you and your family covered.

Smart Ways to Save – Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA) to plan for medical expenses.

Invest in Your Future – Our 401K plan comes with up to a 4% employer match, helping you grow your savings.

Take a Break, You’ve Earned It – Paid Time Off to relax, recharge, or handle life’s little surprises.

Peace of Mind – Life happens, and we’ve got you covered with Basic Life Insurance, Supplemental Life Insurance, and NYS Short-Term Disability (STD).

Extra Protection – Optional supplemental insurance products for added security.

Wellness Matters – Access to wellness programs and coaching to keep you feeling your best.

Care for Your Fur Family – Access to pet insurance options to help with unexpected vet expenses.

Exclusive Discounts – Employee discount programs to save on things you love.

Be Part of Something Bigger – Join a growing organization that puts exceptional patient care at the heart of everything we do.

This organization participates in E-Verify. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, domestic status, civil union status, pregnancy, employee’s or dependent’s reproductive decision making, veteran status, military status, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), gender identity or expression, predisposing genetic characteristic, genetic information, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), arrest record, status as a victim of domestic violence, past convictions (in accordance with applicable law), or any other characteristic protected by applicable federal, state or local laws.