Summary/Objective:

The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.

KEY RESPONSIBILITIES:

• Follow-up on all open work orders to ensure required documentation is provided in a timely manner


• Must take initiative to gather what is needed to move work order’s forward


• Ability to priority work as need


• Must recognize and act on changes to a work order’s status based on urgency


• Answer phones


• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors


• Relay work orders, messages, or information to or from technicians and supervisors


• Update customer web-based portals


• Relay work orders, messages, or information to or from technicians, supervisors


• Act on all incoming faxes


• Other duties assigned