Reports To: Dining Room Manager
Role Purpose: The Assistant Food and Beverage Manager ensures the dining room operates at the highest standards of hospitality, appearance, and service. This role oversees staff recruitment, training, and development, maintains a spotless and organized dining environment, and supports the execution of Clubhouse events to create exceptional experiences for Members and their guests.
Key Responsibilities:
Staff Leadership & Development:
- Recruit, interview, hire, train, coach, and schedule dining room staff.
- Establish and maintain high service standards and ensure staff consistently deliver exceptional experiences.
- Lead pre-shift meetings, training sessions, and ongoing staff development programs.
- Inspect uniforms, professional appearance, and service readiness.
- Conduct staff evaluations and provide feedback to maintain a high-performing team.
- Dining Room Operations & Member Experience
- Maintain a clean, organized, and visually appealing dining room at all times.
- Monitor reservations, greet and seat members and guests, and manage service flow.
- Support service directly when needed with an “all-hands” mentality.
- Address and resolve member feedback or complaints; escalate to Dining Room Manager as appropriate.
Clubhouse Events & Banquets:
- Assist in planning, setting up, and supervising banquets and events.
- Co-manage event orders and coordinate with the Member & Events Concierge to meet all requirements.
- Execute service in accordance with event specifications, maintaining high standards for member satisfaction.
Administrative & Operational Duties:
- Manage daily schedules to optimize staffing and labor costs.
- Resolve POS issues and oversee operational systems as required.
- Complete inventories, reports, and other administrative duties.
- Assume closing manager responsibilities when assigned.
- Engage in ongoing hospitality, wine, spirits, and industry trend training.
Long-Term Objectives:
- Develop and maintain memorable relationships with Members.
- Build and lead a strong dining room team capable of delivering gracious hospitality at all times.
- Create, implement, and follow training guides for seasonal operations such as the Pool/Kyle House.
- Conduct staff training on service standards, menu knowledge, and beverage education (wine, spirits, beer).
- Oversee beverage programming, including stock control, inventory, and menu development.
- Ensure operational and service excellence across all member-facing areas.
Goals:
3-Month Goals:
- Learn operations, build relationships, and demonstrate value.
- Implement systems for Pool/Kyle House operations (hiring, staffing, training).
- Identify and correct process issues; implement quick wins and gather feedback.
- Train staff on proper service, table and seat protocol, and beverage/menu knowledge.
- Improve FOH opening and closing processes.
6-Month Goals:
- Lead team development and operational excellence.
- Enhance operational systems and beverage programming.
- Draft employee performance reviews for designated areas.
- Schedule and manage ALC and banquet service while maintaining par standards.
Qualifications & Skills:
- 2+ years management experience in a similar role or equivalent relevant experience.
- 5–7 years progressive experience in Food & Beverage or related hospitality fields.
- Strong POS and basic math skills.
- Hospitality degree or certification preferred but not required.
- Exceptional customer service, communication, organizational, and time management skills.
- Availability to work evenings, weekends, and holidays as required.
Working Conditions:
- Requires extensive standing, walking, bending, lifting, and stretching.
- Must be able to stand up to 10 hours at a time.
- Ability to lift and carry up to 35 lbs.
Compensation & Benefits:
- Salary Range: $55,000–$65,000, based on experience and qualifications.
- Medical, dental, and vision insurance.
- Employer-paid life insurance.
- 401(k) with employer match.
- FSA, Dependent Care, and HRA accounts.
- Complimentary employee meals during scheduled shifts.
- Golf and club privileges, where applicable.
- Exclusive employee discounts on select Pro Shop merchandise.
- Paid Time Off (PTO) including vacation and sick time.