Primary Responsibilities

• Supervise and coach staff/volunteers responsible for executing event day operations. Uphold and enforce customer service and safety standards through pre-shift, training, observation, and follow-up.


• Maintain positive client and customer relations.


• Deliver excellent food and beverage service and maximize customer satisfaction.


• Ensure concession stands are properly set-up for game/event day, including cleanliness, adequate product levels and equipment is in working order.


• Respond to customer complaints in an efficient and positive manner.


• Maintain labor and operating supplies cost while working withing budgeted guidelines.


• Ensure compliance with federal, state, and local regulations and Proof of the Puddings’ policies regarding food safety and alcohol service.


• Ensure team members and volunteers are performing at high levels with regards to customer service, safety, and operational procedures.


• Complete team member schedules in a timely manner.


• Perform other related duties, tasks and responsibilities as required.