The Medical Assistant (MA) supports clinical operations by assisting with Remote

Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This role

involves patient outreach, data collection, care coordination, and ensuring patients

remain engaged with their care plans. The MA works closely with providers, nurses, and

care coordinators to improve patient outcomes, especially for individuals with chronic

conditions.

Key Responsibilities

 Monitor and review patient-generated health data (e.g., blood pressure, glucose

levels, weight) through RPM platforms

 Conduct routine patient outreach via phone or digital communication to support

CCM and RPM services

 Assist in onboarding patients into RPM and CCM programs, including device

setup and education

 Document patient interactions, vital signs, and care coordination activities in the

electronic health record (EHR)

 Identify abnormal readings or patient concerns and escalate to clinical staff as

appropriate

 Reinforce care plans and educate patients on medication adherence, lifestyle

modifications, and disease management

 Schedule follow-up appointments and coordinate care between providers and

patients

 Ensure compliance with CMS guidelines for RPM and CCM services, including

accurate time tracking and documentation

 Maintain confidentiality and adhere to HIPAA regulations