Careers At Russell Creek Pet Clinic & Hospital

All Creatures Animal Care Center is seeking an outgoing Client Service Representative to become the next member of our incredible team!

As the face of the hospital, our CSRs create the first impression for our clients and patients. We�re looking for someone who brings warmth, compassion, and positivity to every interaction while helping keep our hospital running smoothly.

What You�ll Do

• Greet clients and patients with a friendly, welcoming attitude
• Schedule and manage appointments to support an efficient daily flow
• Provide empathetic, high-quality customer service in person and over the phone
• Multi-task between a multi-line phone system and front desk responsibilities
• Process payments and handle financial transactions accurately
• Answer client questions and provide information about services
• Support the team in maintaining a smooth and organized workflow

Schedule

• Full-time, 5/8 schedule
• Monday�Friday
• Rotating weekends (typically once per month):
  • Saturday: 8:00 AM � 1:00 PM
  • Sunday: 4:00 PM � 5:00 PM

Full-time benefits and compensation**:

• Compensation: $12-18 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

What We�re Looking For

• 1+ year of client service experience
• Previous veterinary experience highly preferred
• Strong communication and multitasking skills
• Friendly, detail-oriented, and team-focused mindset

You�ll thrive in this role if you:

• Enjoy working in a fast-paced environment
• Love building relationships with clients and their pets
• Can stay organized while juggling multiple tasks
• Bring a positive, team-oriented attitude every day

About Us

All Creatures Animal Care Center is an AAHA-accredited, mixed-animal practice and the only mixed-animal hospital serving six counties. Our recently remodeled hospital (2023) is well-equipped with modern technology, including digital X-ray, digital dental radiographs, ultrasound, laser therapy, anesthesia monitoring, an in-house lab, endoscopy, and reproductive services.

We are a six-doctor practice with a highly collaborative, supportive team and a culture built on respect, trust, and long-term relationships. Many of our clients feel like family, and we are proud of our strong employee retention and commitment to supporting our team through all stages of their careers.

All Creatures is also closely connected with Mississippi State, regularly hosting externs and investing in the future of veterinary medicine. Our practice style reflects the community we serve while maintaining a strong commitment to quality care, mentorship, and teamwork.

*To determine specific pay Company will consider the following factors: the applicant�s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.