Programming & Events Manager

Position Summary

Trillium is seeking a dynamic and organized Programming and Events Manager to join our team! In this position, you will play a key role in designing, coordinating, and executing a diverse calendar of events and community programming. This role is primarily based at Trillium’s Canton location with occasional travel to other locations. You will be expected to deliver high-quality experiences to our guests and ensure that every activation best represents the Trillium brand within budget. Exceptional organizational skills, creativity, and a strong understanding of event logistics are a must.

Essential Job Duties and Responsibilities

Leadership & Strategy

• Inspire a passionate team culture in support of consistent execution of Trillium’s programming goals.
• Maintain and grow a comprehensive events calendar that drives foot traffic and aligns with cross-functional team initiatives.
• Provide positive, actionable solutions when faced with complex event logistics or scheduling challenges.
• Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner.
• Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant.
• Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and ensuring event execution.
• Monitor the market, consumer behavior and interests, and creatively suggest and actively solicit new programs and activations that build brand and revenue.
• Support restaurant management and operations, as needed, to develop guest experiences and drive sales by getting to know the customer base.

Event Execution & Customer Service

• Ensure customer satisfaction by establishing standards of service that align with Trillium hospitality expectations during all live events and private functions.
• Collaborate with sales and marketing to drive awareness, participation, and ticketing efforts.
• Analyze guest feedback and event performance metrics to continuously improve the programming experience.
• Promptly respond to programming inquiries via email, phone, and in-person to secure bookings and partnerships.
• Coordinate with vendors, performers, and internal staff to ensure seamless day-of execution, creating detailed, actionable plans. 

Administration & Operations

• Create and manage event budgets, reporting on a fiscal calendar on performance versus budget, using KPIs and standard metrics to support recommendations for continued growth and improvement of event operations.
• Train staff on proper event execution; maintain SOPs and other event related guides and materials.
• Maintain online event calendars, location signage, and other core promotional and awareness materials with support of marketing.
• Schedule necessary equipment maintenance or rentals with the Facilities Manager via work orders.
• Oversee health and safety compliance for all on-site activations.

Additional duties may be assigned as necessary.