Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $22.20 - $23.00, PLUS an annual performance-based, discretionary incentive.
  
  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

• Care Coordination & Team Collaboration
  • Coordinate patient care with RN Manager, Medical Assistant, and interdisciplinary teams to ensure timely interventions and aligned care plans.
  • Conduct outreach (calls, visits) and escalate clinical concerns to licensed staff while supporting care planning through case conferences and dual visits.
• Resource Navigation & Social Support
  • Assess social determinants of health and connect patients to community resources such as housing, transportation, food, and financial assistance.
  • Evaluate living conditions and identify risks, escalating concerns and maintaining/updating resource networks to support patient needs.
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  Patient Engagement, Education & Program Support
  • Educate and guide patients on care navigation, lifestyle changes, and self-management goals using culturally appropriate approaches.
  • Maintain accurate documentation, complete follow-up tasks, and support quality initiatives to ensure effective care delivery and patient engagement.

Who You Are

• Required Qualifications
  
  • High school diploma or GED
  • Computer literacy and ability to use an electronic health record effectively.
  • Ability to use electronic medical record (EMR) systems.
  • Able to troubleshoot basic connectivity and device issues in the field.
  • Valid proof of sufficient car insurance coverage for the state that appointments are scheduled to be completed in with access to reliable transportation.
  • Valid and active driver’s license for a minimum of 3 years without restrictions, and minimum of 7 years with no DUIs or other felony driving convictions.
  • Ability to work evenings and weekends if required.
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• • Strong advocacy skills with demonstrated ability to champion patient needs. 
  • Strong organizational and time management skills.
  • Comfortable using company‑issued technology, secure messaging, and telehealth applications for virtual visits.

Working Conditions:

• • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations
  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • Ability to lift and carry up to 20 lb
  • Work is performed in patient homes or facilities and may involve exposure to varied conditions.
  • Regular travel to patient homes, provider facilities, or community locations. Employees may be exposed to varying weather conditions, road hazards, and unfamiliar environments.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.