Description

Position Summary 

The Residential Coordinator is responsible for the daily operational oversight of assigned residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services while maintaining compliance with MaineCare (HCBS) regulations, licensing standards, CRMA requirements, and agency policies. The Residential Coordinator supports and supervises direct care staff, promotes a culture of accountability, and ensures that services are delivered safely, ethically, and in accordance with individualized support plans. 

Essential Responsibilities 

Program Oversight 

• Ensure implementation of Individual Support Plans (ISPs) 
• Monitor documentation quality and timeliness 
• Oversee medication administration practices (CRMA compliance) 
• Conduct regular program audits and house reviews 
• Ensure health, safety, and environmental standards are met 

Staff Supervision & Development 

• Supervise Direct Support Professionals (DSPs) and House Managers 
• Provide coaching, feedback, and performance monitoring 
• Assist with onboarding and orientation 
• Monitor training compliance (SafetyCare, CRMA, mandated training) 
• Participate in corrective action processes when necessary 

Compliance & Documentation 

• Ensure compliance with MaineCare HCBS standards 
• Review daily notes, MARs, and incident reports 
• Monitor GER reporting and follow-up 
• Maintain accurate records in electronic HR and documentation systems 
• Support licensing visits and audits 

Scheduling & Staffing 

• Assist in maintaining adequate staffing levels 
• Support shift coverage and scheduling adjustments 
• Monitor overtime and staffing patterns 
• Participate in recruitment and interviewing of DSP candidates 

Communication & Team Leadership 

• Serve as liaison between staff, leadership, families, and case managers 
• Participate in team meetings and planning meetings 
• Communicate expectations clearly and professionally 
• Promote positive team culture and accountability 

Quality Assurance & Risk Management 

• Identify performance gaps and implement improvement plans 
• Address concerns related to safety or compliance immediately 
• Participate in internal investigations when needed 
• Promote dignity, independence, and community integration 

Requirements

 Qualifications 

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience) 
• Minimum 2 years experience in residential or developmental disability services 
• Supervisory experience preferred 
• Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred) 
• CRMA certification (or ability to obtain) 
• Valid driver’s license and reliable transportation 

Competencies 

• Strong leadership and coaching skills 
• Knowledge of Medicaid documentation standards 
• Ability to manage multiple priorities 
• Strong written and verbal communication skills 
• Conflict resolution and accountability management 
• Professional boundaries and ethical judgment 

Physical & Work Requirements 

• Ability to work flexible hours, including occasional evenings or weekends 
• Ability to respond to program emergencies 
• Ability to assist with transfers or physical supports when necessary 
• Ability to pass background checks per Maine DHHS requirements 

Performance Indicators 

• Training compliance rate 
• Documentation audit scores 
• Reduction in preventable incidents (GERs) 
• Staff retention rates 
• Timely follow-up on corrective actions 
• Positive licensing or audit outcomes 

Benefits

Qualifications 

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience) 
• Minimum 2 years experience in residential or developmental disability services 
• Supervisory experience preferred 
• Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred) 
• CRMA certification (or ability to obtain) 
• Valid driver’s license and reliable transportation 

Competencies 

• Strong leadership and coaching skills 
• Knowledge of Medicaid documentation standards 
• Ability to manage multiple priorities 
• Strong written and verbal communication skills 
• Conflict resolution and accountability management 
• Professional boundaries and ethical judgment 

Physical & Work Requirements 

• Ability to work flexible hours, including occasional evenings or weekends 
• Ability to respond to program emergencies 
• Ability to assist with transfers or physical supports when necessary 
• Ability to pass background checks per Maine DHHS requirements 

Performance Indicators 

• Training compliance rate 
• Documentation audit scores 
• Reduction in preventable incidents (GERs) 
• Staff retention rates 
• Timely follow-up on corrective actions 
• Positive licensing or audit outcomes 

Benefits

• Paid time off
• Paid training
• Health insurance
• Dental/Vision insurance
• 401(k) retirement plan
• Employer paid life insurance

Equal Employment Opportunity Statement 

Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.