SUMMARY

The Overnight Order Processor supports our Food Service division—formally known as HRI (Hotel, Restaurant, and Institution)—and requires a team member with strong organizational skills to service customer orders overnight.

This role is responsible for accurately processing customer orders, including entering orders into NAV, troubleshooting any order-related issues, communicating instructions to the Shipping & Receiving teams, and ensuring all shipments are fulfilled accurately and delivered on time.

The PM Order Processor collaborates closely with the Food Service/HRI picking teams, trucking, and customers to coordinate pickups, monitor delivery schedules, track inventory levels, and communicate supply or product needs to leadership as necessary.

This position reports to the HRI Inside Sales Leadership.

DUTIES AND RESPONSIBILITIES

• Review, enter, and confirm all incoming and scheduled customer orders daily.
• Ship-confirm processed orders and ensure accuracy through the internal computer system.
• Maintain adherence to deadlines for order cutoffs, delivery schedules, and customer-specific requirements.
• Perform routine administrative functions such as data entry, file maintenance, reporting, and system updates.
• Review daily orders and communicate delivery info with Food Service sales and floor team
• Handle issues or discrepancies with shipments or orders that occur overnight
• Service customers’ requests, resolve complaints, and problem solve issues that occur overnight
• Monitor inventory counts and communicate supply issues with leadership as needed
• Other responsibilities as assigned