Explore 2 access user services associate jobs from 2 hiring companies in New York City, NY, US. Filter by remote, salary, experience, and company, then open any listing to apply.

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Access User Services Associate

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Access User Services Associate Jobs

JPMorgan Chase

Stony Brook University

Onsite

<img src="http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg" _fcksavedurl="http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg">Required Qualifications (as evidenced by an attached resume): Bachelor's Degree (foreign equivalent or higher). Experience using productivity and collaboration tools, including Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Calendar), for scheduling, reporting, and communication-related tasks. Demonstrated experience providing high-quality customer service in a fast-paced, public-facing setting (e.g., academic support services, libraries, hospitality, or similar), including effectively resolving user concerns and maintaining a welcoming environment. Supervisory experience, including training, scheduling, or overseeing staff or student employees. Preferred Qualifications:  Experience working in an academic or public library environment, with an understanding of access services operations. Experience using an integrated library system (ILS) or library services platform (LSP) (e.g., Sierra, Alma), including basic circulation, reporting, or user account functions. Brief Description of Duties: This position provides oversight of library locations during the library’s evening and occasional weekend hours. Responsible for opening and/or closing library locations, this position also provides service at assigned library locations, circulation services, and responds to inquiries in person, over the phone, and online. This position provides support for resource sharing, assisting with retrieval and shelving of library materials and stacks maintenance. This position works closely with student employees and collaborates with AUS staff on student employee supervision. The position also acts as a liaison between the evening/weekend staff and the daytime staff as well as with facilities and UPD to ensure clean, safe spaces for patrons.  <ul><li>Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers.  Knowledge of Access Services policies.  Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods.</li><li>Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.</li><li>Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.</li><li>Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regard to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. . Facilitate the response to library maintenance issues and referral to proper personnel.</li><li>Participates in and facilitates stacks maintenance and delivery operations for Access User Services. Under the direction of the Director of Access & User Services, </li><li>Coordinates and participates in the daily operations in support of stacks maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for area. </li><li>Maintains technical competency and skills through professional development opportunities. Participate in department and University-wide committees, events and professional organizations.</li><li>Other duties or projects as assigned as appropriate to rank and departmental mission.</li></ul>About the Libraries: The University Libraries are an essential partner in Stony Brook University’s mission of global leadership in research, discovery, and learning, positioning ourselves as the hub of collaboration, digital innovation, open scholarship, and creativity. We provide the best possible access to a wide-range of resources in multiple formats and world-renowned special collections and actively contribute to student success and faculty productivity through teaching and research services in alignment with the University’s strategic priorities. Our strategic vision is to embrace innovation and AI as key components in achieving our goals.  As the largest academic research library on Long Island, the Libraries serve as a vital resource for regional and global communities. The Libraries’ strategic plan can be found here: https://guides.library.stonybrook.edu/c.php?g=1314005&p=10274908The University Libraries play a key role in advancing the University’s commitment to furthering diversity, equity, inclusion, and accessibility in our spaces, collections, services, and outreach. We have a strong commitment to diversity, equity, inclusion, and accessibility values in our hiring, training, and daily work practices where differences are acknowledged, respected, and celebrated. We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply. Special Notes: This is a part-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA. For this position, we are unable to sponsor candidates for work visas. Evening and weekend work will be required at times. Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency. Resume/CV and cover letter should be included with the online application.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit <a href="https://www.stonybrook.edu/commcms/oea/">OEA</a>.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed<a href="https://www.stonybrook.edu/police/"> here</a>. Visit our<a href="https://www.stonybrook.edu/jobs/working-here/"> WHY WORK HERE</a> page to learn about the total rewards we offer. #LI-TG1

Access & User Services Associate

Bachelor's degree; proficiency with Microsoft Office and Google Workspace; strong customer service in public-facing setting; supervisory experience.

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.As a Content Design Senior Associate in Digital Channels, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.&nbsp;Job responsibilities<ul style="list-style-type:disc;"><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences</li></ul>Required qualifications, capabilities, and skills<ul style="list-style-type:disc;"><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Proficient technical literacy in content platforms and understanding their impact on user experience</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Adaptive learner in new financial services products and offerings</li></ul>Preferred qualifications, capabilities, and skills<ul style="list-style-type:disc;"><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Experience with patterns and guidelines</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Experience with marketing writing</li></ul>&nbsp;&nbsp; &nbsp;<h3>About Company</h3><div><div>
 Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
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 The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
</div></div><h2>Company</h2><div>Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.&nbsp;


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.&nbsp; We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.&nbsp;


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our&nbsp;<a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" target="_blank" rel="nofollow" style="text-decoration: var(--aui-link-decoration);">FAQs</a>&nbsp;for more information about requesting an accommodation.


Equal Opportunity Employer/Disability/Veterans</div>

Content Design Senior Associate

3+ years in content design or editing for digital products; accessibility and inclusive design; iterative design with user feedback; strong content platforms literacy; quick learner with financial services knowledge.

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